Reservation Terms and Conditions
Orlando Vacation Rentals
NOTE: By placing a reservation with Orlando Vacation Rentals,
you are agreeing to the terms and conditions as follows:
I . Deposit and Payment
Upon booking, we require that a deposit of $200.00 is provided. This payment will be applied to the total price of your rental. You can pay your deposit using either a personal check, cashier's check, or money order. The remaining balance is due niney (90) days or more prior to arrival. All home 6 bedrooms or larger balance is due (120) days prior. Once you have placed your reservation, a confirmation package will be sent to you either via e-mail or fax. Your deposit must be returned with your signed rental agreement and photo copy of your driver's license and/or passport within seven (7) days of placing your reservation. If you have placed your reservation within the 60 day period, the entire balance will be required with applicable documents.
II. Cancellation Policy
If you need to cancel and are able to notify us over 30 days prior to your arrival date (90 days for all 7 bedroom homes), we will be more than happy to refund your deposit in full or apply your deposit to a future reservation. If you have to cancel your reservation and it is 30 days or less prior to arrival, this will forfeit your deposit. No refunds will be given if guests elect to leave their property early.
We reserve the right to substitute comparable accommodations without notice or liability, should a property become unavailable for the following reasons:
- The home is no longer available for your dates of travel
- The home is no longer under our management when you arrive
- There are emergency maintenance issues (i.e. broken air conditioning) that would prohibit
us from putting guests in the home
If comparable accommodations are not available, renter will have the option of selecting from available properties at the published rate or receiving a complete refund of monies paid.
IV. Damage to Homes
Damage caused to the homes by guests will be the responsibility of the guests. This includes, but is not limited to, damage to carpet and damage to furnishings and upholstery. Guests are also responsible for ensuring the homes are left in an acceptable standard upon check out. At the time of registration, an imprint of your credit card will be taken. If any damage occurs to the property, this card will be debited for the amount of damage. You will receive a copy of the receipt as well as an itemized statement of damages within 2 weeks of your departure.
While guests are not expected to clean the homes, it is a term of your reservation that you agree to leave the home(s) in a tidy and acceptable standard. An unacceptable standard is defined a leaving the home measurably different from check in. This includes, but is not limited to, moving furniture, leaving behind large quantities of personnel possessions or trash, or not cleaning up vomit or other bodily fluids.
If a house sustains damage and / or is not left in an acceptable standard upon checkout, as defined by the management company, the guests are legally responsible to refund the management company / owner for the expense in rectifying the problems. It is a term and condition of your reservation that you agree for your credit card to be debited for this amount. Upon request the management company will furnish guests with invoices for work done.
For all homes, a short stay cleaning fee will be assessed based on the size of the home for any stay of less than 7 nights.
VI. Check In and Check Out
Check in begins at 4pm. The guest may check with the management company to see if the home is available early. An early check-in is NOT guaranteed.
Check out is by 10am at the latest. If you fail to check out by 10am, Orlando Vacation Rentals reserves the right to charge your credit card an additional night's stay. Towards the end of your stay you may request late check out, however we do not guarantee this will be possible.
Upon check out, the keys must be returned to the original point of collection (in most cases this will be the lockbox at the property). If the keys are not returned, the management company reserves the right to charge the guest $25.00 to replace the missing keys.
VII. Minimum Stay Length
During peak season, including Easter and Christmas, we have a 7 night minimum stay for all properties. In most cases, management will work with you if you have a shorter stay, but it is the discretion of the management company. In addition, all 7 bedroom homes will be restricted to Saturday-to-Saturday rentals. Reservations on any size property may be made for shorter periods of time, depending upon property availability. Contact our office for information about specific properties and dates.
VIII. Property Occupancy Limits
The maximum number of persons allowed in each property is stated in the property description on the website. Children are counted, unless under the age of (3). This represents the total number of people allowed to occupy the property inside or outside, day or night. Please note that Florida law puts strict limits on the number of occupants permitted to stay in vacation homes. These are:
2 Bedroom Condos: 6 People
3 Bedroom Condos: 8 People
3 Bedroom Pool Homes: 8 People
4 Bedroom Pool Homes: 10 People
5 Bedroom Pool Homes: 12 People
6 Bedroom Pool Homes: 14 People
7 Bedroom Pool Homes: 16 People
Please note that the authorities police this law and that they have the powers to spot-check homes at any time for infringement. In the event of higher occupancy than that permitted, you will be required to vacate the property immediately. If this occurs, there can be no refund of the rental payment, and any deposit paid will be forfeited.
IX. Minimum Age
We require that there is at least one person over the age of 25 years (except married couples) in each house reserved. Guests found breaking this condition will be required to leave the property and no refund of any sort will be given.
X. Swimming Pool
If property has a private swimming pool, the owners do not accept any liability for any injury, however caused, as a result of the use of the pool. Guests are specifically requested not to allow unsupervised children to use the pool. Local laws apply.
XI. Pool Heating
We ask you to please read these details carefully if you are considering booking a home with a heated pool as there are specific guidelines. Pool heating must be booked in advance of arrival to be guaranteed – as not all the properties have a pool heater. There is a supplement charge for pool heating on a daily basis. Pool heating, if required, must be ordered for the entire length of your stay, and will not be available for just part of your stay– unless you are staying several weeks, in which case there is a 7 night minimum.
During winter months, pool heaters will generally heat the pool to around 83 degrees Fahrenheit. If the air temperature lowers to 60 degrees or less, then although the heater operates for longer hours than in warmer weather, they will not be very effective and the water temperature will not reach comfortable temperature. We regret that in these circumstances a refund of part or the entire supplement paid is not possible and your understanding of this important matter is an essential part of this reservation.
XII. No Smoking, Pets, or Firearms
All our homes are non-smoking properties. If you smoke we request that you do so outside. If you do smoke inside the property you will be charged $150.00 to have the house shampooed and deodorized. Thank you for your help and understanding.
Please note that pets are not permitted in our homes unless prior arrangements have been made and the pet deposit is received. If it is discovered that a pet has been in a home, there is an automatic charge of $150.00 to cover the cost of professionally cleaning all carpets and upholstery. There is an additional charge should a pest control company's services be required. You will also be asked to leave the home, forfeiting your stay and any payments or deposits made.
Firearms of any kind are prohibited in our vacation homes. If a firearm is discovered in your home, you will be asked to leave, forfeiting your stay and any payments or deposits made.
Trash collection days will be posted within the home for your review. Trash must be placed in the bins provided and must be taken to the end of the driveway by 7:00 am the morning of collection. If there is excess of trash on departure due to not putting trash out there will be a $50 pick up charge.
XIV. Telephone ServiceEach home does come equipped with telephone service. In most cases, unless otherwise noted, the phone service has been limited to the local calling area. For long distance calls, a credit card or phone card (which can be purchased at any local gas station or supermarket) will be required.
XV. Consumable Items In making your reservation with Orlando Vacation Rentals, you understand that your vacation will be self catering in nature. We do not provide consumables items. We provide one roll of toilet paper per bathroom at the beginning of your vacation. These will not be renewed. It is the responsibility of the guest to provide items such as washing up liquid, dishwasher powder (see folder in vacation home), washing machine powder, toilet paper, soap, shampoo etc.
XVI. Upgrades Sometimes events happen which are beyond the control of Orlando Vacation Rentals. As a property management company we manage units on behalf of others. As such, we are constantly taking on new units and sometimes we lose the management of others. Occasionally situations arise when your first choice of property will not be available. We reserve the right to offer free upgrades to guests in this situation or any other circumstance. It is a term of your reservation that you consent to be upgraded. Examples of upgrades are as follows:
- Guests being given 3, 4, 5, 6, or 7 bedroom private pool homes when they have made a reservation for a 2 or 3 bedroom condo.
- Guests being put in a house larger than the one they made their reservation for.
- Reservations for 5, 6, and 7 bedroom homes being placed in two smaller homes close to each other.
- The property that a guest had reserved is no longer under the management of the Orlando Vacation Rentals or partner companies. If this occurs, the guest will be offered a home of equal or greater value as a substitute.
XVII. Construction Work Guests recognize that Central Florida and, in particular, the Disney World area is growing and expanding quickly. As a result there is a lot of construction work in progress. Guests accept as a term of their reservation that construction work may be present near their vacation homes. If this occurs, guests may ask that they be moved to a new vacation home. However, this is only a request and can not be guaranteed. Compensation will be refundable at the discretion of Orlando Vacation Rentals and there is no right to compensation on the part of the guest.
XVIII. Insects Florida is a tropical state and as such insects and small creatures are inevitable and are not a cause for complaint. Their presence is no reflection on the cleanliness of the property. The home is treated regularly as part of a pest and termite control program. We advise you to keep all windows and external doors closed whenever possible; not only will this help keep bugs from the property but it will also enable the air conditioning unit to function more efficiently.
XIX. Travel and Health Insurance Guests are advised to have appropriate travel/medical insurance in force for the period of rental. All matters arising with regard to loss or injury should be directed to the respective insurance company.
XX. Personal Safety The owners cannot accept any liability for your personal safety during your residency at the rental property. Guests are reminded to exercise care as to personal safety of themselves and all party members. Whenever possible, valuables should be left secure and out of sight.
XXI. Special Conditions As managers of the property, we, our servants or agents, will not be liable for any loss or delay occasioned by any of the following; strikes, riots, political unrest, war or the threat of war, terrorist activities, industrial disputes, fire, flood, technical/weather problems to transport, aircraft, closure of airports, or any other event beyond the owner's control.
XXII. Responsible Party The person who makes the reservation and whose name is on the confirmation documents is the lead name. The lead name must travel with the group. The lead name is solely responsible for the reservation. This includes but is not limited to responsibility for damage to homes and making payment at check in and payments for deposits. We will only take instructions relating to the reservation from the lead name. Please note that the lead name will be responsible for payment for damage etc, even if they did not cause it, if it was caused by a member or their party / group.
XXIII. If We Cancel Your Reservation In the event of circumstances beyond our control requiring us to cancel a reservation, i.e. acts of God, civil disturbances, riots, flood, drought, fire and legislation, only repayment in full of any monies paid in respect of the reservation will be made. We will do everything in our power to find suitable alternative accommodation, however we can accept no liability whatsoever in respect of any loss or damage sustained by the hirer in these circumstances.
XXIV. Maintenance Issues Our main priority is to please you. As with all properties, our homes encounter unexpected maintenance problems from time to time. If this occurs we will do everything within our powers to fix the problem within twenty-four hours of it being reported. It is a term of your reservation that you accept things go wrong and cannot always be fixed during your stay or within 24 hours. If this should happen refunds will only be given at the discretion of Orlando Vacation Rentals. The ONLY exception to this is if the air conditioning fails or if there is a power outage. However refunds will only be applicable if the power outage was the fault of Orlando Vacation Rentals and not a problem with the utility provider.